How to re-send a parent their login info if they've lost it

Parent and family is in TT, but can’t remember any login information. I’d like to send them a note to get them back into TT.

Manage > Members > User Accounts, then press “Reset Password.”

Unfortunately that doesn’t work I get the following error message. :confused:


Error Image attached

Can you please tell me what the error message says?

The page you were looking for doesn’t exist. You may have mis-typed the address or the page may have moved. Thx.

Can you please give me the first name and last initial of the parent so I can take a closer look?

Thank you.

I tried again this AM and it worked.

The parent was Lisa H.

thx, Sean