Important change coming - please verify your subdomain is valid! (01/21/2016)

We introduced support for subdomains in TroopTack several years ago and it has been very popular. In case you don't know, a subdomain allows you to have a url that is specific to your unit, such as

Last year we added support for using one login to access multiple units (i.e. a pack and a troop, or a BSA troop and an AHG troop, etc). This has also been well-recieved, but these two features have resulted in some complexity and caused some problems that we don't like. The two biggest problems are:

- Subdomains don't actually determine which troop you are accessing. You can go to for example, and if you are logged in it will still show you data for your troop. We think this is confusing.

- If you click a link in an email, such as to RSVP for an event it will sometimes result in a "Not Found" error. This happens if you are using our multi-troop feature and you are currently looking at a unit that is not the unit the link is for.

Fixing these problems is high on our list because they are preventing us from adding other features we are excited about, like allowing users to RSVP to events without logging in.

Here's how we are going to fix it:

All interaction with your unit after February 1st will happen via the subdomain. If you go to and log in, it will redirect you to the subdomain of your unit if you belong to only one unit. If you belong to more than one unit, it will ask you to choose a unit and then will redirect you to the subdomain of the unit you choose.

We think you will like this change and so will we. It will simplify a lot of code on our side that was a bit problematic and it will make it a lot easier to share links to pages in TroopTrack with multi-troop users.

There's just one small problem...

Not all of you have valid subdomains set up. We are going to contact each troop with subdomains that aren't quite right in the next few weeks and help get them fixed before we release this change. In the meantime, you can do us a favor by going to Manage -> Settings -> Edit Unit Settings and then clicking on the TroopTrack Settings tab. If you don't have a subdomain at all, please add one. If you do have one and it's not valid you will get an error message when you try to save. If you go to that page and you are able to save, then you are prepared for the change and you won't need to do anything else.

IMPORTANT NOTE: Trail Life Troops don't need to sweat about this. Your subdomains are all valid already.

Have a great day!

~ Dave




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