Not receiving TT emails anymore

TroopTrack Mobile
1

About a month ago, I was not receiving emails from TT. Troop leadership doesn’t know why. I check my personal email account’s spam folder always before deleting; TT not going to spam.

2

Hi @RicardoValenzuela,

I see that TroopTrack emails were marked as spam either by your email or by you. This is why emails stopped sending to you. I’ve removed you from the spam list on our end, and if you could just double check that they’re not marked as spam on your end then you should be receiving emails again.

Thanks,

David Keener
TroopTrack

3

Sounds like your Troop leadership does not know about Communicate - Settings - Communication Problems. They can fix these kinds of issues there.

4

David,

Thank you for the assist. Are there instructions on how to remove an email from the spam list if it happens again?

My personal email account does not have emails from TroopTrack marked as spam.

Thank you again.

Yours In Scouting,
Ricardo

5

Hi @RicardoValenzuela,

No problem!

Your leaders can click on “communicate”, “settings” and “communication problems”. There they can see if someone has emails marked as spam or other issues. If there is an issue, then they can click a button to fix it.

Thanks,

David Keener
TroopTrack