TroopTrack Billing Support

1

Hi TT Folks – Does anyone have any idea who to reach out to at TT to handle invoicing and subscription issues? I have tried “Dave@” and get a bounce back now as well as starting a general ticket for assistance on the site but get zero response.

Our Pack’s TT account had expired late last year and since there was no way to pay via a bank account or Paypal, etc.. that I could find on the site I paid with my personal credit card and set up 3-month increments. All was well. We later found on our Pack’s Paypal account that TT had charged (must have been set up reoccurring by previous leaders) $99 for an annual subscription. That annual subscription must not be properly linked to our account. So we’re paying twice.

Thanks for any feedback or direction on who to contact.

-- Joe Wertz

Pack 102 in Pennsylvania

2

Tyler is now the head of TT. The support person was asking Tyler in the chat but was not getting a response. I reached out to Tyler via text yesterday and he said he would process the refunds.

3

Thank you, Aaron. Do you know if there is an option to pay via Paypal any longer? I would prefer that our Pack Treasurer would not need to reimburse me personally.

4

I was never aware of a way to pay for TT via PayPal. I do know in the past you could mail a check. I will ask Tyler if he is still offering that as an option, if that works then the Treasurer could just mail a TroopCheck.

5

OK, thank you for checking. I was surprised too as coming in, the Treasurer and I didn’t know how the payment was taking place but then noticed it in our Paypal as a payment that was set up in there to send annually.