@Keener-Trooptrack @AaronStorey I am double posting this to be sure it get’s attention. TroopTrack appears to be down again. I am getting the “We’re sorry but something went wrong” message. It’s not my first choice to communicate my frustrations with TroopTrack in a public forum, but since my calls and emails haven’t resulted in a response I have little choice.
Over the past month or so TroopTrack has been consistently problematic. On 3/29 I opened ticket 2278 for an issue that made TroopTrack unusable for our Troop. Multiple voicemails and responses to the ticket email thread went unanswered, for weeks, until I posted in this forum. In the meantime I devised my own work-arounds so that we could at least use TroopTrack in limp mode, without any support from you or your team. The issue wasn’t resolved until 4/22, three and half weeks later.
Since that time there have been several significant outages, including emails being stuck for an extended period of time, multiple cases of TroopTrack being exceedingly slow, and multiple cases of it being down like it is now.
I am resisting internal pressure in my Troop to ditch TroopTrack and move to Scoutbook. I have a strong preference to stick with TroopTrack because of it’s superior communication (email) and scheduling functionality. However, the poor uptime and customer service are making it more and more difficult to defend my stance. I hope you can help me out by improving on both of those fronts.
- Alon Wiedenman, Scoutmaster, Troop 322