Achievements Listed as Calculating

I have entered badge achievements resulting in completed badges as well as patches, and they all seem to be stuck “Calculating” so are not showing up on my Shopping List. Some items were entered yesterday but did not update overnight as I thought they might. Some items were entered individually under each girl’s name and some as a group. Thanks for your help.

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We are having the same problem. Our cutoff is today. And it’s creating a challenge getting things marked off as recognized for our shopping lists too. We’ve entered some in bulk as well as some individually. And they are all calculating, since yesterday. It seems everything just stopped calculating yesterday afternoon. It was working in the morning.

Thanks,
Crissi

I’ll hop on the wagon with you. Our Blue & Gold is this weekend. Hopefully it gets resolved quickly so I can order ranks.

I’m having the same issue. I entered in requirements for a badge and it’s still showing those requirements at 0% and the badge is listed as calculating. Been over 24 hours.

We are having the same type of issue. “Calculating” stuck since yesterday afternoon on multiple badges that were inputted for one girl.

@Keener-Trooptrack

Is this a site wide issue? Is there an estimate of how long it will be down? Usually when we would get the “calculating” thing if a badge was finished it would show up in the “Present Awards” and we could still recognize it. That isn’t happening this time. Don’t know if that’s part of it or not.

I’m having this issue too as of about 1:00pm yesterday.

Hi @Keener-Trooptrack ,

There seems to be a problem with the % completed. These should all say 100%, but the % did not change when I marked all the requirements as completed:

And I just noticed there is no Completed On date.

Thanks!

Our concern is that all these changes that girls/families have been making over the last 48 hours for cutoff will be lost. I can go in and make the changes to a badge for a girl, mark it as recognized, even enter a completed date and it still doesn’t show up in the “present awards” section. And there have been a LOT of changes/updates to badges over the last 48 hours. To have to re-enter them all, would be a serious issue.

I had those that were hung in “calculating” on Sunday clear up yesterday evening but those I entered yesterday evening are still hung in “calculating.”

We have the same issue. A completed badge does not show completed, but calculating. The completed requirements have the completion date next to them, but show 0% complete. The awards don’t show up on the Shopping List, or on the “Present Awards” page.

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Hi Everyone,

The achievement stuck on calculating is due to the email server problems TroopTrack experienced over the weekend. You can read more about the email server issue here. This is because when achievements are updated and entered they are also queued up to run and calculate on our servers just as emails are.

The good news is that this has been fixed and our tech team is now just helping the server to run through the full queue.

As the servers catch up on all the jobs from over the weekend and yesterday (Monday) and today (Tuesday), these achievements will update and the jobs will be performed.

Thank you so much for your patience. Contact support@trooptrack.com if you have any questions about this or need any additional assistance. We appreciate you all!!

Thanks,
Tyler
TroopTrack

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Thank you for the helpful response! This explains why my email from last night arrived this morning. :slight_smile:

You guys are great!

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Same issue today - stuck on calculating. Please help.

We are having the same issue. Our cutoff date is Wednesday. Does anyone know the status of this issue? Thanks!

This doesn’t appear to have been fixed yet? If this happened last weekend, why is stuff being entered this weekend still stuck on calcuating? Please help!!!