Yes, you would need to select Support - Contact Us and complete the Help & Support form. Unfortunately the Support - Member Transfer option does not support Pack to Troop transfers, only Troop to Troop, I have asked to have this expanded to support Pack to Troop Transfers it just hasn’t been implemented yet.
I have updated the User Guide to include information on transferring from a Pack to a Troop. Thanks.
https://community.trooptrack.com/t/transfer-users-between-trooptrack-troops-updated/