Hello all,
Today, TroopTrack does not do that actual final refunding.
TroopTrack doesn’t automate the final refund to the refunded member. When clicking refund, TroopTrack reverses the payment from the event account, back into the troop primary account. But because there are various ways to refund for an item or event ticket (PayPal, Stripe / CC, or TroopTrack Money Account, cash, or even check) the actual refund is manually handled by troop leadership.
You can read more about refunds here: Refunds on TroopTrack
So once a refund is decided upon, we ask that troop leadership record that transaction manually within the troop primary account.
Hopefully that makes sense. Let me know if there are any questions about this.
Thanks,
Tyler
TroopTrack