I was fixing an event that had the money assigned to the wrong account and was refunding people and then readding them to the event. I refunded a person that had paid with a credit card, and now the money isn’t in the default payment account or the person;s money account. What happened to the money? Did it refund the person’s credit card?
It should be back in the person’s account. I don’t think it will create a refund transaction, it will just cancel the original one. To handle a cc refund, you will need to do it through the service provider (PayPal or Stripe). It sounds like you want to keep the money though, so I would just add the balance to their money account and have them pay for the ticket with that so you don’t have to go through the process of refunding the actual money.