Money transactions not working on app

TroopTrack Bugs
1

Has anyone had this error? In app purchases are not available on the mobile app?
It works ok on my laptop. I’m pretty sure in the past, it worked on my app on the phone.

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1 Like
2

Hi @TracyKopp,

You’ll need to make PayPal or Stripe purchases on the desktop, as they are not available on the app.

Thanks,

David Keener
TroopTrack

1 Like
3

Our troop doesn’t use paypal. I’m just trying to add a new transaction. I get the same error message for pay for something(debit) or add money (credit). Again, I don’t get this message doing it the same exact way on my laptop.

4

I have the same issues, but it seems to be connected to more recent iOS upgrades.

If I use the mobile app, the in app purchases are not allowed ( even when charging to internal TroopTrack account).

If I use a browser (even from my phone) I do t have any issues.

I’m just starting to tell my folks to not use the mobile app, but use the mobile web browser instead. It’s not as useful, but it works (for now).

1 Like
5

I am experiencing similar in October 2024. Wondering if anything has changed.

Issue
When I go into the App on my iPhone:

  • View my Money Account
  • Click “Deposit Funds”
  • I receive a pop-up that says “In app purchased are not available on the mobile app”

We have Stripe setup for Credit Card deposits into Money Accounts. Troop Members are wanting to use a CC to make a deposit.

Question

  • Is this a bug? OR - A feature just not available through the Mobile App?
  • If still not available, are there plans to make it available? OR - do users just need to use the website on their mobile device instead of the app?

I am the Troop Treasurer and am trying to learn how things work so that I can create Quick References for our Troop to reduce the questions that are coming to me.

Thanks!!
Rachel

6

@RachelHoepner,
This is not a bug nor a feature that will be available. Due to the Apple and Google App guidelines any payment transactions, even if they are through a third party or just internal funds, would incur a percentage charge of that transaction. They see it as an In-App Purchase and so charge a percentage for that transaction. Due to this TT cannot process In-App transactions without incurring fees from the App vendor. The money transaction must be done through a web browser, mobile or desktop.