Newsletter issues

Is anyone else having issues with the newsletter automation? Ours has not gone out since before Christmas. I reset it and it still didn’t go. It did go PDQ when I “forced” it out just now, but it’s missing all the upcoming events/meetings/etc. Just announcements.
-AHGVA0633

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We are too, our newsletters haven’t sent the last three weeks. Last one was sent 12/16 (ours are set for Thursdays). @dave @Keener-Trooptrack

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Our last Newsletter went out 12/17.

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Our newsletter also has not been sent the last few weeks. I also have not received the automatic event reminder that should have gone out January 2nd.

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Our newsletters have not sent, either. They usually go out on Fridays. Crossing my fingers it will go out tomorrow!

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Same here for the past few weeks. It was working prior to the notice about the December update and then just stopped working. I had to manually send it out this past week.

Also frustrating that events someone has RSVP’d to appear first rather than integrated by date with all events.

And the event portion is not very clean visually.

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I did not realize we had missed the newsletters until I saw this in the FB group. American Heritage Girls iL2415.

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We don’t have a newsletter, but I did notice that our meeting invitation did not go out this week for next week’s meeting.
Deb PA0336

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Yes ours too. Please fix this glitch.

Hi everyone,

Our tech team is taking a look at this issue and is working on a fix for it.

Once this issue is fixed, then I’ll update this thread. This is a top priority for them because email reminders are a big part of TroopTrack.

Thanks,

David Keener
TroopTrack

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Our newsletters are also not being sent. Thank you for working on a solution! VA1010

Hi Everyone,

Our tech team was able to solve this issue last night and released a fix for it.

The servers are somewhat backlogged because many emails have been queued to send, but all event invites and newsletters should be going out normally now.

Thanks,

David Keener
TroopTrack

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Thank you! Our meeting reminder went out just after I sent one manually, which was hysterical. The troop probably thinks I’m nuts, which is fairly accurate. Lol.