Why aren’t the Automatic Email Reminders being sent out?

TroopTrack Bugs
1

2 times now, the initial email notice for a meeting, and then the reminder feature for the same event, did NOT automatically get emailed to the Troop??

Ie: the initial notification email was told to go out on a certain date, with the reminder feature set for 2 days ahead of the event. Neither emails went out automatically. Is anyone else having an issue too?

2 Likes
2

I wonder if this and the newsletter issue are the same issue. Maybe the automatic trigger is broken.

3

We are having the same problem.

1 Like
4

Hi everyone,

Our tech team is taking a look at this issue and is working on a fix for it.

Once this issue is fixed, then I’ll update this thread. This is a top priority for them because email reminders are a big part of TroopTrack.

Thanks,

David Keener
TroopTrack

1 Like
5

Hi Everyone,

Our tech team was able to solve this issue last night and released a fix for it.

The servers are somewhat backlogged because many emails have been queued to send, but all event invites and newsletters should be going out normally now.

Thanks,

David Keener
TroopTrack