Order # gone from PayPal

1

Starting in late September all payments via PayPal show as “Express Checkout Payment” and the Order # is gone. This makes it very difficult to look up transactions in the system. Did something change in the shopping cart? How can we get this back?

2

Hi @RyanMcMahon1,

Do you have an example of some paypal charges that show as that? Will they be on your money account in TroopTrack?

Thanks,

David Keener
TroopTrack

3

This started after 9/21. It makes it really difficult. This info button shows the order number.

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4

Here is what it looks like when you click the name (LeRoy in this case).

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5

This is what it looks like now. The totals have changed and there is no note with the order number.

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6

Here is a PayPal report showing the changes:

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I can sleuth around the system and usually find it but it’s a total pain especially if there are multiple items in the cart. Also we do have multiple issues per month of the sale being completed and the $$ in PayPal but it shows as unpurchased in the users cart. Those are the great mystery and I usually have to guess based on the amount.