Public Event Configuration

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1

Good day.
After setting up a Public Event and walking through the steps to purchase a “ticket” I do not see the payment reflected in the configured Default Money Account for Shopping Cart Payments. Actually, I don’t see it in any money account.

There are a couple of items that I noticed that may/may-not be related:

  1. The Session window does not automatically close along with the “Checkout” window once the CC payment completes. This leaves the Public Event page partially hidden along with the indication that the transaction completed.

  2. I never received the transaction confirmation email.

My CC ledger reflects a successful payment and our troop treasurer received a confirmation email from Stripe. However, I can’t locate anything in TT reflecting the income. The fundraiser sale record shows the sale and the number of available tickets dropping from 500 to 499.

Is there a missed step that could cause the missing income record?

Thanks for help in resolving this.

Lowell

2

Perhaps someone who uses Strip and public events will chime in however I doubt it. I would suggest you use the Contact Us Help & Support form from the Support Menu, that will open a ticket direclty with TT support and they can take a look.

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