Renew message for a person that is not active

I have a renewal message for my son who has graduated and has moved out of state to go to college. He is not on any list that I can see, e.g. household, patrol, roster. How can we get this message to go away?

Hi @lichlytp,

It appears he has an account in your TL troop, but it may not be active. I think the account owner or someone from Trail Life should be able to fix this one.

My Troopmaster told me he is inactive in the system. I have a younger son that is active in the troop. Is there a possibility that it is not recognizing the older son as inactive because I have the second son that is active in the household?