Shopping Cart not allowing for check out

TroopTrack Bugs
1

Items can be added to shopping cart, but there is no way to finalize the check out. No pay button appears, just a list of the items in the shopping cart with the subtotal.

2

We are having the same issue with TT. It looks like the issue started 3/1/23. Members who paid for an upcoming event on 2/28 had not issue, but now the button to link to PayPal at checkout is not working.

3

Still can’t have anyone pay for an event via troop track.

4

Are you using PayPal as a payment processor? It seems there is an issue with PayPal currently. I have reached out to TT staff to find out the status of the issue. I will update once I hear back.

5

We have the same issue in our troops, we have had a few parents reply over the weekend as they are currently unable to pay for an upcoming event.

6

We’re having same issue. This is a big deal - scouts are trying to register and pay for summer camp and there are deadlines approaching.

7

We are also experiencing this issue. We use Paypal. I tried turning off online payments and turning them back on again at first, thinking it was just us. Knowing it is a sitewide issue is more frustrating because this needs an urgent patch, and it has been over a week.

1 Like
8

Any update or response? This is a critical issue. Thanks.

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11

Paypal is still not working. Trying to check out, no option to proceed past Pay from Money Account.

1 Like
12

Our emails are working (thank you) but still not able to check out items from our shopping carts for upcoming events

1 Like
13

Hi Aaron - just tried a few minutes ago and PayPal is still not working. Tried to add to my money account and the window pops up but no button to complete the payment.

14

I just tried to checkout and make a payment via PayPal. Still no option to proceed with PayPal at checkout, just a message that “You have no eligible money accounts to use to pay for this purchase.”
Aaron- Please reach out to the TT administrators again. This is now a critical issue for us as we need to collect summer camp payments to make a second troop payment to the camp. We will revert to checks if TT can’t resolve the issue, but a big part of why we pay the TT subscription is for the PayPal payment functionality.

2 Likes
15

I have reached out to the TT Admins regarding this issue.

1 Like
16

Any updates on this issue?

17

I did hear back from the TT admins they would look into this. Nothing about resolution yet but they are looking at it.

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1 Like
20

Thank you sir! Looks good now.