We have several families that prefer for both parents to receive emails and be contacted about their scout’s activities and events. We have added primary and secondary contact information for them, however upon testing, only the primary contact is being emailed, not the secondary.
How do we ensure both parents are receiving emails?
The User needs to log into their account and adjust their Email Preferences. It’s located in the drop down menu on their name in the black banner across the top of the page. There is a check box for “Send copies of all emails sent to me to my secondary email address too.”
The user has to set this preference as it is not “on” by default and to my knowledge the administrator cannot change it.
Create a TroopTrack account for each parent. Make sure both parents are in the same household as the scout.