When a scout is gone from TroopTrack

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1

I am new to the treasurer position in our pack. We had a family stop coming and their money accounts no longer show up in troop track. A few different questions to follow…

I can see the last time they had dues processed (May 2025), but I can’t see what happened to their accounts after that last month of dues being withdrawn. Can a family delete their scout account?

I read through some other postings about deactivation vs deleting. Is there a way to run a report on a specific scout account if they do not presently have a troop track account?

When the kids “disappeared from troop track”, they both had money in their accounts(ledgers). What happens to that money from their accounts if their accounts get deleted? deactivated?

Thanks in advance! The previous treasurer did not have the answers for me when I asked her.

2

@TrishaMartinez
A family should not be able to delete their own scout account, unless the parent was a leader and had additional privileges.

No, there would not be a way to run a report without a money account or user to view.

Nothing happens to the money, the account would have been removed with a positive balance.