Automatic Email Reminders aren’t being sent out?

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1

2 times now, the initial email notice for a meeting, and then the reminder feature for the same event, did NOT automatically get emailed to the Troop??

Ie: the initial notification email was told to go out on a certain date, with the reminder feature set for 2 days ahead of the event. Neither emails went out automatically. Is anyone else having an issue too?

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2

I’m having this issue too, email didn’t going out about a meeting. Lots of people are saying the same thing on the AHG TT Users FB forum as well.

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3

Yes ours did not send either

4

Hi everyone,

Our tech team is taking a look at this issue and is working on a fix for it.

Once this issue is fixed, then I’ll update this thread. This is a top priority for them because email reminders are a big part of TroopTrack.

Thanks,

David Keener
TroopTrack

5

Hi everyone,

Our tech team was able to solve this issue last night and released a fix for it.

The servers are somewhat backlogged because many emails have been queued to send, but all event invites and newsletters should be going out normally now.

Thanks,

David Keener
TroopTrack

6

Meeting email reminders are working to well for our Troop everyone gets 4 emails for the upcoming meeting. Is there a way to cut this back to the 1 email.

7

Meeting email reminders are working to well for our Troop everyone gets 4 emails for the upcoming meeting. Is there a way to cut this back to the 1 email. Have parent complaining that they are getting too many

8

This issue is being worked on unfortunately there has not been a change yet. There are a couple other threads about this specifically. FYI, Keener is no longer with TT.