Whenever anyone tries to log into TroopTrack we get the message:
“Your TroopTrack account has been suspended for possible abuse. Please contact TroopTrack support to remove the suspension.”
We have reached out, but not heard anything. Is anyone else having an issue? If it is truly just us, why on earth would they not have contacted us to tell us of a problem???
It is possible your account may have been caught up in the remediation of the recent e-mail issues. Perhaps the usage of your account fit the pattern that was being used by exploiters to SPAM out e-mail to people. I’m sure support will get back to you and have you confirm your usage and open it up again.
Weird. We’ve been up and running after that latest email issue with no problems. We’ve had no contact - only learned of this when nobody could log in. It’s not one account, but all our users’ accounts. Would expect to be contacted proactively - even if it was to say “we’ve turned you off until we can figure this out.” But I think that is expecting too much from TT these days…
I suppose that is not the case then, I was just going with a possible reason. I was thinking it was your unit TT account that was suspended not the individual users. What is your unit login URL and I will get that over to support direclty and see what they say.
We just log in via trooptrack.com
Appreciate anything you can do. Just weird that it is all accounts (I’ve only spoken with 15 people so far (out of the ~60 families)). I thought maybe it was that we did not pay our renewal, but searched and don’t see anything about that in my emails either - and in the past when we changed treasurers you would log in and get a notice that you had to pay within X days to keep the system going
Your unit should have a direct login for instance mine is troop-441.trooptrack.com. Do you know what yours is? If not is your username the same as your Community handle?
troop46mpls.trooptrack.com Same issues. No response at all from TT on this matter.
This is insane. Still no response from email to support, “hello” or submitting an urgent ticket. No acknowledgement of an issue, just silence. At this point, we need our data so we can find a new program. The endless failings of TT are just too much. If anyone knows how we can extract all our data, please let me know.
We are back with access. But we are done with TT and will be pulling out data down. This ship has sunk.
@nigelmendez, I’m glad you were able to get back in. I’m sorry to hear that you are dropping TT, I do understand, there have been many challenges lately.
You can export all of your data by going to Support - Spreadsheet Import/Export and export all of the different CSV files. If you have been using TT to track advancements and have any completed advancements I would suggest performing one last IA 2.0 Export and upload to SB+.