Members receiving duplicate emails

I just found out today that the members of my troop receive 2-3 duplicates of every event notification in my troop. I remember years ago TT fixed it to where these duplicates would be “caught” by the system before going out so I had no idea. I found an old conversation here from 2016 about duplicates but I checked and verified that my girls do not have an email address entered, only mom does and yet she still receives 3 copies. This is not happening to me personally, only other troop members. I posted in an AHG/TT group and apparently other troops are having this issue starting this week.

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I have some members experiencing the same thing. Duplicate emails.It seems to be sort of random. They are leaders. And they are receiving the magic list. Are getting the same thing on invites. We don’t put the email in the scout accounts. I earlier had unchecked the setting to CC parents on scout emails.Only have emails on the parent accounts for the Cub Scout pack. I also didn’t know if maybe this had something to do with Googlegmail.com. That seems to be where we see these come up the most.

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It has started happening to me too now and I use yahoo so I don’t think the issue is with gmail.

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This has been happening to our group too with event reminders/invites. It happened to at least several leaders and the test account I set up with a separate email. I use gmail. 3 emails each sent within 10 minutes of eachother. Regardless of how many girls are registered to the household. I have the “send to parent account” setting selected.

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We had a similar issue today - sent out four event reminders for two separate calendar date items. Not sure how many in the Troop got it, but both our SM and myself got them. We use different email providers.

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multiple users this weekend reported 4 to 7 emails each on the invite reminders. And our weekly email newsletter sent out. Ferries from gmail to msn.com to Google gmail.com to hot mail.com. Somethings going on with the mail server. I wish somebody would answer us. I’ve turned off all my invites and gonna have to stop using TroopTrack for the moment for email.

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This is happening to me as well. Two different events in the last week, I received 3 separate reminder emails just minutes apart. I’m not sure yet if it’s affecting other members.

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Thanks for commenting and keeping this thread growing y’all!
@Keener-Trooptrack please help with this :upside_down_face:

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We are experience the same issue. We have one family that has 6 kids so you can imagine the amount of emails. Thank you for addressing this issue.

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I see on Sunday, the reminders sent once every minute to everyone 9/18, 8:06, 8:08, 8:08, 8:09, 8"10, 8:11 AM. EST

Another one went on the 14th at 8:06, 8:07, 80:08

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Same here! Getting 2-4 messages each time. :confused:

I am sure TT staff is aware of this issue and working on it. This is their busiest time of year and Keener has moved on from TT so they are short staffed. This has greatly impacted their ability to respond in the community but they are working behind the scenes.

Just for the record.
all of our gmail and hotmail people are consistently receiving 4 of the same invitation 2-3 minutes apart. There is no one on more than 2 mailing lists (members & their patrol).

I just recieved 8 emails for 2 events. This has been happening for a week or 2 and is affecting most/all in our TT.

We have had to disable event reminders and invites. Please let us know when it is fixed. When they go out, will repeat every minute, each. sometimes more. Not everyone. So I am wondering if it simply be a timeout or server interruption, before the complete flag is sent?

I am also receiving 3-4 copies of our troop’s email’s every time they go out for the past couple weeks. Glad to know I am not the only one. Hoping it can get fixed soon!

This is still occurring 16 days since the initial Bug note. Not positive, but number of emails might be tied to individuals leadership rolls. The SM and I are getting 4 each, our Org. Rep is only getting 3.

We have gone in and turned off future event notifications, but what ever TT did in the last update is really a pain.

As of Sunday, 10-2-22, our troop (AHG and Trail Life) members are STILL receiving multiple e-mails for all event reminders. TroopTracK support - PLEASE GET THIS FIXED! I’ve sent two support requests in and no response so far. Parents are getting really annoyed and important reminders are going unread because of all of the notification they have to wade thru, especially if they have children in both organizations. This has been an ongoing issue for a minimum of 3 weeks now. Thank you.

It is frustrating and they are aware and working on the issue. Unfortunately they are short staffed right now. I have been in touch with TT staff and they are working as quickly as they can. They are focusing on getting things fixed so the time available for communication has been limited.

Last week, we got 4 email reminders for the same event. Today, an automatic email reminder should have gone out, but nothing happened. :frowning: