We have several members who have RSVP’d and paid for an event, but do not showing in any RSVP category (Coming, Not Coming, No Response). The only way to verify that they RSVP’d is to look at the event’s Payment History screen.
I was able to reproduce this behavior however it does require an admin to manually refund the payment from the Attendance View All Payments page. It does place the user in a kinda limbo for that event since they did RSVP but then were removed manually by admin. I can see a reason for this as it then does not give the user any ability to change their status again since the admin was the one that removed them.
What function are you missing having this be true, what problem is it causing for you?
Since they were removed by an admin it is either by request or an error from someone that did not know what they were doing, if that is the case it is a local training or decision on who has access.
They were never removed manually by an admin (me). One of the attendees notified me that they were not showing as having RSVP’d for the event after RSVPing. When I looked, I noticed that there were other attendees, as well, who had RSVP’d and paid, but have the incorrect status of ‘No longer attending’ and the RSVP status of ‘No Reply’. No one removed them nor do we want to refund their event fee, because they do plan to attend the event.
Are you the only person within the unit that has the permissions to make this change? I tried several things and could not find another way to get into that status. If there is no possibility that someone else accidentally did this then I would suggest you open a ticket with TT support.
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