Our custom domain is not working which means none of our members can login to our site. I emailed support more than 8 hours ago and I have not heard anything back.
This impact everything that our unit is doing this weekend which is multiple events. And we cannot do signups for critical upcoming events.
Knock Knock - is ANYONE HOME?
Well I got my answer. No. The support email is not monitored over the weekend. Truthfully, I don’t know that it is ever monitored.
I think at this point, Trooptrack is just about taking our money and not providing the service that we pay for. I am sick of this.
@jp1 - We are having the same issue. We are seeing the wrong certificate for our domain which is preventing everyone from accessing the site.
@jp1,
As you found TT support is not monitored on the weekends. There is limited support hours M-F in the morning for I believe 4 hours. TT is not about taking the money and not providing service. It is a small company and that subscription money goes to keeping it running, server space is expensive. No one is making any money from TT, I don’t think Dave or Tyler have seen a dime in years. All of the subscription goes right into keeping the site running. I get the frustration and they could do much better and are trying to put things into place to make things better but it takes time and as I said with limited resources it is difficult. I am not making excuses for them, I am trying to give a better picture of what the challenges are. I have shared with them that if things don’t change, and soon, they will start losing customers and make the problem even worse limiting resources even more. I like the product and believe it is still a value for the cost but they must do better.