Order # = 530928-13031-d0df2953
The PayPal payment was successful, but the individual scouts who were registered show up in the event as having not RSVP’d. Also, in looking at Manager/Money/Orders/Detail, the Receipt portion shows the amount that was charged, but the details section is empty.
I spoke with the parent and here is what he recalled.
The transaction was for two events, two scouts each. So, his cart looked like this:
- Event One, Scout One $30
- Event One, Scout Two $30
- Event Two, Scout One $30
- Event Two, Scout Two $30
He checked out and was transferred to PayPal where he made the payment of $120.
When he returned to TroopTrack, the cart still had the four items in it. Since the payment went through, he emptied the cart.
When I look at the RSVP’s for the two events, the parent who did the transaction shows as Going, but the two scouts are shown as Awaiting Response.
@jjeffery I will look into the PayPal issue. In the meantime, I would manually record the RSVP for these youth.
I will do that. To be clear, the PayPal transaction went through as expected. It is the RSVP’s in TroopTrack that didn’t work as expected.
We are having the same issue as @jjeffery. It happened that I rsvp’d paid via paypal, but it did not show me as having registered. I entered manually, however, I check the paypal account this morning and there are at least 3 other families that have paid but are not showing as registered. It certainly seems to be an issue on the TroopTrack side registering an RSVP once paid.
I am unable to change RSVP. Here is what happened.
- Event Date and RSVP Deadline passed.
- I edited the Event Date. Changed the End-Date to a date in the future.
- I edited the RSVP Deadline. Changed it to a date in the future.
Now the RSVP field is read-only so I can’t edit it.
You may be wondering why I did this. The Event is a Deposit Payment Deadline for Summer Camp. I had the Event Start and End Dates = 2/25/20. RSVP Deadline = 2/25/20. After the date passed, people who had missed the date wanted to register, so I extended the End Date and RSVP Deadline to 2/29/20 so they could RSVP and pay the fee.
Also, the event is still showing on the calendar as the original 2/25/20, not the current 2/25/20 - 2/29/20.
I am having the same issue. A scout RSVP’d for an event. PayPal collected the fees. Transaction shows up in Manage - Money - Order but scout is not listed on the event Roster. The PayPal transaction ID is 4YS6879669764244F, $304.12 on March 26, 2020 at 3:11:40 PM CDT. There is also an order number #681415-14995-8345de63 on the PayPal confirmation email but that DOES NOT match the order in TroopTrack which is 681415-14995-716bc98d.