Dear Troop Track,
There are several challenges we are having with Troop Track email that I am hoping you can help with:
- We can’t tell who an email was sent to (as the receiver of the email)
- We can’t be sure who we are replying to as the from address isn’t always the sender (sometimes it’s TroopTrack) and we don’t know if reply to all was checked in TroopTrack when the email was created.
- If you click “Send Replies to all original recipients” and you are NOT in the recipient list, you don’t get any replies! For example, if I send an email to Bob and Joe and check that box, I will not get the responses unless I add my name to the list of recipients. This causes emails to basically disappear because when Bob responds, it only goes to Joe, and not me. Bob thinks it went to me, but I am in the dark on it.
- . This stems from BSA Youth Protection rule that digital communication (TroopTrack) always automatically CC’s a parent, which isn’t necessarily true. If someone sends an email from TroopTrack and leaves the default setting of “Send Replies to just me” all the replies go ONLY to the person sending the email, a parent is NOT cc’d.
a. Also, in this case the email goes directly to recipient without going through the TroopTrack server, so the TroopTrack “Recent Messages” has no record of it.
Thanks for any help you can provide,