Good afternoon, TroopTrack Team.
There is an ongoing problem with a member record in AHG troop MD1212. Although she has been a member since 24 Sept 2019, it does not appear in the Leadership tab within the TroopTrack record. In addition, the TroopTrack “Registered Member” field is “No”. Perhaps there is a disconnect as the data is ingested from AHG Connect.
A screenshot from AHGconnect shows the membership history.
The individual’s middle name is not listed in AHGconnect but it is in TroopTrack. Could that be causing a mismatch? The birth date, address, etc. is consistent across both. Data for older sibling populating as expected.
Thank you for your assistance. Please let me know if you need additional information to investigate the issue.
Meg
Hi @MargaretMello,
The name in AHG connect and TroopTrack must be exactly the same in order for the “sync with AHG connect” to sync with their profile in TroopTrack.
I’m also seeing that Theresa’s account in TroopTrack is deactivated, but this can be reactivated by clicking on “manage”, “members” and deactivated users.
Thanks,
David Keener
TroopTrack
@Pushkaraj,
Thank you for your prompt response!
It turns out that the key in this case was the deactivated record you mentioned. There were two accounts for the same girl: one with the registration data from AHG Connect and one that had been used for all of the events, badge work, and activities. It seems likely that the middle name caused a mismatch prompting the creation of the second upon an “Integrate with AHG Connect”. That second maintained the connection. Once I deleted the linked but otherwise inferior account and removed the middle name from the other, I was able to successfully re-integrate.
Resolved! 
Meg
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I have an AHG Member (Lisa Ellis) who set up TT many years ago for the troop using an “admin profile” for PA1301 (user ahgmoon), and used it as her personal account for many years. Now that adult is no longer in leadership and when I sync with AHGConnect, her history as a leader syncs with that admin profile. I have taken out ALL personal information, and deleted anything for her so AHG will create her a new record-but it’s not working. How do I “unlink” them? I sent her an invitation last year to create a new adult account (she’s since been using her daughters user account (Savannah Ellis), and never activated her own account. I have deactivated all their accounts. I believe after 9/30 this leader will fall out of AHGconnect, and that may resolve the issue, but just in case she stays how can I resolve this unique situation? Every time I synch the admin profile fills all her history from 2014 to current. Thank you in advance.
Hi @AHGmoon,
The only way to stop her info from syncing to that account is removing her account in AHG connect. I’m not familiar with that system, so I don’t know if there’s a way to remove her early.
That is why TroopTrack recommends each user using their own personal account, and not having an admin account. Admin account passwords can get lost, or not handed over properly after a leader leaves. TroopTrack is designed for users to have privileges and access levels and when a leadership position is given, then those can be changed. Here’s more on that from the user guide.
Thanks,
David Keener
TroopTrack
Thank you David,
Would you recommend deleting the ADMIN account and just having the TC &/or Webmaster have 100% access to all functions as an admin. Your recommendation will be followed (I also do not like Admin accounts that do not hold a real person accountable to actions).
Blessings,
Robin
Hi @AHGmoon,
Yes, both the TC and webmaster can have 100% access to all functions or you can make it so only one does. It’s customizable, but it is best that a person’s actual account has this and not an admin account.
Thanks,
David Keener
TroopTrack
